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RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included
  • All items would need to be purchased originally from Julia Toaders shops

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 days of the invoice date for Europe, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our Julia Toaders boutiques. For more details please contact us.

2. EXCHANGES AT OUR BOUTIQUES

2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.

3. EXCHANGES & RETURNS ONLINE

3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

3.2 Kindly contact us at sales@juliatoaders.com if you will like to do a return.

3.3 Mail us your parcel via a traceable mode of postage.

3.4 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

3.5 All returns and exchanges made via our online portal at juliatoaders.com would need to be shipped to :

Julia Toaders store

Promenada Mall (Calea Floreasca 242-246)

first floor

Bucharest Romania Tel: +40741127932

4. OTHER TERMS & CONDITIONS

4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

5. REPAIR POLICY

We offer repair services for all our products. Kindly visit us at any of our Julia Toaders boutiques  more information or contact us at sales@juliatoaders.com

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